If you ever needed proof that rank does not equal leadership, you need to look no further than…
- Wells Fargo
- United Airlines
It’s not an inclusive list – just a recent one.
You may excuse the behavior of their upper management.
You can call it being out of touch.
You can call it a misstep.
You can call it an unfortunate incident.
You can even call it just doing business.
But you can’t call it leadership.